Bengal Gas Company Limited is committed to providing services to its stakeholders to their satisfaction in a transparent manner by upholding the highest values of corporate governance and ethics. The Online Complaint System is part of the 360° evaluation BGCL has adopted not only to ensure outstanding performance of individuals but also that of the units, divisions, and departments of BGCL and that of BGCL as a 'Corporate Citizen'. Our endeavor is to uphold and ensure implementation of our core organizational values. However, if due to any unprecedented reasons, you find that there are areas for improvement, please lodge a complaint.