PNG is mainly Methane – CH4 with a small percentage of other higher hydrocarbons. The ratio of Carbon to Hydrogen is least in Methane and hence it burns almost completely making it environment friendly

LPG is Liquefied Petroleum Gas and PNG is Piped Natural Gas. LPG is a mixture of Propane and Butane and is supplied in liquid form just as the name suggests in cylinders whereas PNG is mainly Methane supplied through a pipeline.

Yes, Absolutely. PNG is more advantageous than LPG. There are several reasons as to why PNG is more advantageous than LPG.

Once you have completed the registration formalities by filling in the form and agreement document and pay the fixed amount to the Gas Company, the connection will be provided to you. Pipeline alongwith meter, valves and regulator will be installed in your house. Once this process is over, you will have uninterrupted supply of safe fuel gas available for your requirements.

Yes you can have a connection even if you live in a rented house. However, for this the landlord, the owner of the house will have to make an application or if you want to apply for it you will have to get a No Objection Certificate from the owner for the same.

1. Full Security Deposit (SD) Scheme:

Domestic Piped Natural Gas (DPNG) applicants have to pay Rs. 6,354/- per connection as per following:
Equipment Security Deposit: Rs. 5,000(Interest-free, fully refundable)
Gas Consumption Security Deposit: Rs. 1,000(Interest-free, fully refundable)
Registration Fee: Rs. 354(Non-refundable; includes Rs. 300 base fee + Rs. 54 GST)
Total Initial Payment:Rs.6,354

2. One Rupee Payment Scheme:

The One Rupee Scheme is designed to lower the upfront cost for Domestic Piped Natural Gas (DPNG) applicants. The total initial payment is Rs. 1,354, followed by a nominal daily charge.
(i) Initial Payment Breakdown:
Gas Consumption Security Deposit: Rs. 1,000(Interest-free and fully refundable)
Registration Fee: Rs. 354 (Non-refundable; includes Rs. 300 base fee + Rs. 54 GST)
Total Upfront Payable: Rs. 1,354
(ii) Ongoing Charges:Daily Service Fee: Rs. 1 per day will be included in the periodic gas bills. This charge is non-refundable and continues for the entire tenure of the connection.

3. EMI Payment Scheme: The EMI Scheme offers Domestic Piped Natural Gas (DPNG) applicants the flexibility to pay the equipment security deposit over time. While the total commitment is Rs. 6,354, only a portion is required upfront.
(i) Upfront Payment (At the time of Application) Gas Consumption Security Deposit: Rs. 1,000(Interest-free and fully refundable)
Registration Fee: Rs. 354(Non-refundable; includes Rs. 300 base fee + Rs. 54 GST)
Total Upfront Payable: Rs. 1,354
(ii) Deferred Payment (EMI) Equipment Security Deposit: Rs. 5,000 This amount will be collected in instalments via the consumer’s gas bills. It will be charged at Rs. 1,000 per billing cycle for five (05) cycles. This deposit is interest-free and fully refundable upon termination of the connection.

No Cash payment is accepted by Bengal Gas Company Limited (BGCL).
Beware of fraudulent Practices – Report immediately if any person asks for cash payment.

Yes, it is strongly recommended to use a gas stove that is specifically designed for Piped Natural Gas (PNG). Retrofitting a Liquefied Petroleum Gas (LPG) stove for PNG use can pose significant safety risks and efficiency issues. Key concerns include:

Safety Risks:Retrofitting can lead to issues such as flame lift, flame failure, and potential gas leaks due to differences in burning velocities and modifications in the stove's design.

Efficiency: LPG stoves, when retrofitted for PNG, may experience a significant drop in thermal efficiency, from around 68% to approximately 45-50%. This inefficiency not only increases gas consumption but also leads to higher greenhouse gas emissions.

Certification: Modifying an LPG stove invalidates its Bureau of Indian Standards (BIS) certification. The BIS has mandated that PNG stoves meet IS: 17153: 2019 standards and be certified accordingly.

To ensure safety, efficiency, and compliance with standards, it is advisable to use dedicated high-efficiency PNG stoves that are BIS certified.

The consumer needs to surrender the subsidized Liquefied Petroleum Gas (LPG) connection under the Public Distribution System , (if any) obtained from Government Oil Company OR keep the subsidized LPG Connection in safe custody OR convert the subsidized LPG Connection to non - subsidized one, within sixty days of obtaining PNG connection from the seller, failing which the Seller shall have absolute right to disconnect the PNG connection provided to the consumer.

Yes, it is possible to make changes to your gas line if required subjected to technical feasibility and compliance with regulations. To proceed, please visit the Bengal Gas office or email the necessary details. After reviewing your request, the company will provide you with an estimate of the cost for the required modifications. Upon agreeing to the cost, the work will be scheduled to begin.

No. there isn’t any storage space required; the Gas is transmitted via the Pipeline laid by Bengal Gas.

The Pipeline up to consumer’s kitchen is laid, owned and is the responsibility of Bengal Gas. In case of damage to the equipment installed at customer’s premises by the customer, applicable charges shall be recovered before replacement/rectification from the customer only. Underground low pressure pipes (poly ethylene) are laid till the building, and from the bottom of the building to individual residence GI pipes are used for piping.

The billing cycle for DPNG is bi-monthly, meaning it occurs after every 60 days, However, when consumers generate self-bills using the Swang app (available on Google Play Store for Android users), they can submit their meter readings starting from the 45th day from last billing.

Bills for DPNG are generated based on actual gas consumption. There are three main methods for bill generation:

Spot Billing: Our designated billing executives visit customers’ premises to take meter readings, which are then put into the Spot Billing App to generate the Bill.

Manual Billing: If a customer is unavailable during the Spot Billing visit, BGCL will contact the customer to request for a photo of the meter reading. If we do not receive a response within 3-5 days, a default bill is generated based on industry standards. This default bill will be marked as “Reading Status: DL” on the invoice, and the amount will be adjusted in future billing cycles once an actual reading is obtained.

Self-Billing Application: Currently available for Android users, the BGCL Self-Billing “SWANG App” allows consumers to manage their billing directly after the 45–60-days cycle.

To get started, you can:

• Download the BGCL Self-Billing “SWANG App” from the Google Play store.
• Log in using your registered mobile number.
• Select your BP number.
• Take a photo of your current meter reading.
• Enter the reading into the app.
• Process and save the entry.

Once your registration is submitted, please follow these steps to complete your connection request:
1. Site Visit & Feasibility Check: Our technical team will visit your residence to conduct a route feasibility study. Your application will be officially approved once the route is confirmed as feasible.
2. Notification: Upon approval, you will receive a confirmation via SMS and Email at your registered contact details.
3. Payment of Fees: After receiving the confirmation, you may proceed with the payment based on your selected scheme:
Online Payment: Visit our website at www.bgcl.co.in. Navigate to the "Pay Your Bill" section and select "Quick Pay – Registration Fee Payment" to pay securely online.
Cheque Payment: If you prefer to pay by cheque, please ensure it is drawn for the exact amount required by your chosen scheme. The cheque should be made in favour of "Bengal Gas Company Limited" and dropped off at the nearest BGCL office.
Office Address:
1st Floor, Block A, Finance Centre, CBD, Action Area – II B,
Newtown, North 24 Parganas, Kolkata, West Bengal, India.
Pin: 700161
Please note that cash payments are not accepted.

After the DPNG bill is generated post completion of your 45-60 days billing cycle, payment is to be made within 21 days from the date of the invoice. You can make the payment via the following methods:

Online Payment:

• Visit the official BGCL website: www.bgcl.co.in.
• Navigate to the "Pay Your Bills" option and select "Quick Pay and click on Invoice Payment."

You can choose from the following payment methods:

• Net Banking
• Card Payments (Debit and Credit Card)

UPI Payments:
You can also make your payment through UPI services like Bhim, PhonePe, Paytm, Google Pay, etc. Search for "Bengal Gas Company Limited" under Business / Bill Payments. Then, simply use your BP number to complete the payment.

Cheque Payment:

You prefer paying by cheque, ensure the cheque is for the invoice amount and drop it at the BGCL office.
Office Address:
1st Floor, Block A, Finance Centre, CBD, Action Area – II B,
Newtown, North 24 Parganas, Kolkata, West Bengal, India.
Pin: 700161
Please note that cash payments are not accepted.

Currently, there are no charges for non-usage of the DPNG connection. However, if you plan not to use the service for an extended period, it is recommended to opt for Temporary Disconnection. Please note, this service is chargeable.

It is strongly recommended to use a gas stove that is specifically designed for Piped Natural Gas (PNG). To ensure safety, efficiency, and compliance with standards, it is advisable to use dedicated high-efficiency PNG stoves that are BIS certified. No other instruments/ accessories are required.

The consumer needs to surrender the subsidized Liquefied Petroleum Gas (LPG) connection under the Public Distribution System , (if any) obtained from Government Oil Company OR keep the subsidized LPG Connection in safe custody OR convert the subsidized LPG Connection to non - subsidized one, within sixty days of obtaining PNG connection from the seller, failing which the Seller shall have absolute right to disconnect the PNG connection provided to the consumer.

In case of breakdown, the same has to be communicated to the Emergency Team who will address the issue promptly. This team is functional 24 x 7. There’s regular patrolling done to avoid any kind of accidents due to leakages.

Yes, the supply is absolutely regular. The pipeline distribution network is based on an on-line supply system that consists of safety valves and regulators that regulate the pressure.

• Flammable limit of Natural Gas (NG) is 5-15% with air whereas for LPG it is 2 to 10% with air.
• Natural Gas is lighter than air. Therefore, in case of a leak, it just rises & disperses into air given adequate ventilation.
• Auto Ignition Temperature of NG is 542˚C

To permanently surrender your gas connection, please follow these steps:

Submit a Request: Write an email to BGCL or visit the Bengal Gas office in person to submit a written request for the surrender of your gas connection.

Review and Payment: BGCL will review your request and inform you of any pending bill payments or charges.

Clear Outstanding Amount: Settle any outstanding amounts.

Disconnection: Once the payment is cleared, BGCL will initiate the permanent disconnection of the gas services and process the refund of Security Deposit.

BGCL has a dedicated Customer Support team to address any queries or complaints. To report a grievance:

Call Customer Care: Contact our Customer Care number 7449 600 600 or drop mail at ccc@bgcl.co.in for direct assistance.

Online Submission: Visit the official BGCL website (www.bgcl.co.in) and navigate to the "Online Customer Complaint" tab to lodge your complaint.

Our team will work to resolve the issue promptly.

Do's

• Open windows and doors.
• Close the appliance valve (Yellow knob just at the start of rubber tube).
• Close the meter control valve (Knob near Meter).
• Call our 24 hours emergency number immediately.

Don'ts

• Do not ignite the burner or any other items.
• Do no switch on/ off any electrical switches / appliances in the house.
• Do not operate mobile phone inside the house.
• Do not attempt to repair the gas equipment or pipelines.
• Do not repair gas lines/ equipment’s through unauthorized person.

Do's

• Check if someone has closed the riser isolation valve (Located at the ground floor).
• Close the appliance valve (Yellow knob just at the start of rubber tube).
• Close the meter control valve (Knob near Meter).
• Call our 24 hours emergency number.

Don'ts

• Do not attempt to repair the gas equipment or pipelines on your own.
• Do not open the riser isolation valve.

Do's

• Close the gas tap.
• Close the control valve.
• Close the riser isolation valve.
• Disperse all personnel to a safe location.

Don'ts

• Do not attempt to repair the gas equipment or pipelines on your own.
• Do not open the riser isolation valve.

Precautions for daily operations:

Domestic PNG customers

• Before igniting the cooking appliances, ensure that there is no gas smell.
• Ensure that the suraksha hose is in good condition and it is properly fixed to cooking appliance and appliance valve.
• Open the appliance valve first, then the knob of the cooking appliance and ignite the burner immediately.
• Ensure hot utensils or hot items do not touch the rubber hose of gas stove.
• After cooking make a practice to close the appliance valve
• Use only the stoves converted to run on PNG.
• Also make a practice to close Main Control Valve/Meter Control Valve inside kitchen in night once cooking for the day is done.

• Ensure nothing is tied or hanging on the gas pipeline.
• Ensure that gas pipeline doesn't get hit or damaged by any work in the vicinity.
• Ensure that you do not conceal the GI pipeline, Meter, Regulator or Appliance Valve in the wall /furniture.
• It is advisable to use suraksha hose up to a length of one and half meter only to ensure your safety.
• Do not install electric / telephone wires / cables very close to gas line, also do not tie them to the gas installation.
• Do not excavate the soil above the pipeline laid underground in your premises.
• Ensure the water / drainage line doesn't pass very close to underground/ aboveground gas installation and the same is not leaking.
• Approach Bengal Gas for guidance if renovation or modification in the house is affecting gas installation
• If any modification / extension / replacement of gas installation is required, please approach Bengal Gas for the same.
• Do not use domestic connection for commercial purpose. In case such connections are identified, gas supply to the connection shall be discontinued and appropriate legal action will be taken by the company.
• Do not carry out any modification on gas lines through unauthorized person.

For any correction or change in address, mobile number, or email ID, an email must be sent to BGCL from the consumer’s registered email ID. In the email, specify the corrections needed along with the relevant details. BGCL will review the request and update the information accordingly. Please note that this service may be on payable basis.

For any DPNG registration activity, please contact our authorized Direct Marketing Agency (DMA), M/s SAP Infrastructure. You can reach them via email at (sapinfrastructuresvns@gmail.com) or by phone at the following numbers:

Mr. Rahul Mishra: 9580172082

Shivam Mishra: 8004024247

They will assist with the online registration process and provide any necessary support.

To request a refund of the Security Deposit, follow these steps:

Complete the Disconnection/Refund form. (downloadable from BGCL website under Pay your Bill -> Customer zone-> Refund and Cancellation Process)

Send an Email: Write an email to BGCL from your registered Email ID, including the filled-out form and your bank details.

For cases where the connection is technical not feasibility and if the registration and security deposit charges were paid by the consumer, the entire security deposits will be refunded. For regular consumers, the security deposit will be adjusted against the final invoice amount, and any remaining balance will be refunded.

To request for a duplicate invoice:

Call Customer Care: Contact our Customer Care Helpdesk, and a duplicate invoice will be emailed to your registered email id.

Visit the Bengal Gas official website and navigate to the 'Pay Your Bill' section. Then, open the PNG-PRERONA/SWANG mobile application to view and download a duplicate invoice directly.

The invoice of PNG Bill is sent on your E-mail Id registered with Bengal Gas Save environment and reduce the Paper Wastage.

The payment in Customer Account get reflected after the payment confirmation from your Bank and subsequent updation in respective PNG Customer Account. This may take few days’ time.

Recommended to make online payment through UPIs / pay Bill Section of BGCL website. Such payment are automatically updated in customer Account within 48 hrs.

Once the bill is generated, the invoice is automatically sent to your registered email ID. If you haven't received it, you can download a duplicate invoice by visiting the Bengal Gas official website and login into the "PNG-PRERONA" under "Pay Your Bill" tab or to view the invoice please download the "Swang" Mobile Application from Google Play Store or call our customer care and request for a duplicate copy of the invoice which will be then emailed to your registered Email ID.

You may pay the current invoice. The Credit for shall be adjusted in next bill.

Please confirm that the Registration Fee and Security Deposit as per the scheme of Registration is deposited.

Bengal Gas shall take necessary action to provide connection expeditiously after receipt of Registration Fee and Security Deposit as per the scheme of Registration.