Privacy Policy

Last Updated : 09th November , 2024.

We at Bengal Gas Company Limited respect the privacy of everyone who visits this website/mobile application and are committed to maintain the privacy and security of the personal information of all visitors to this website/mobile application. Our policy on the collection and use of personal information and other information is outlined below.

In case of visiting this website/mobile application to read or download information, it must be known that Bengal Gas Company Limited and stores a standard set of internet-related information, such as an Internet Protocol (IP) address, the date and time, the type of browser and operating system used, the pages(s) visited etc. All information is collected to help Bengal Gas Company Limited for making this site more useful to its customer(s) and only used for statistical purposes by submitting your personal data to us, you will be treated as having given your permission for disclosures referred to in this policy. The Privacy Policy covers our use of your personal information which is collected through or in connection with this site. For the purposes of this Policy, "this site" means the top site, which links to other Bengal Gas Company Limited websites.

Special Notice - If You Are Less Than 18 Years of Age, please do not send us your personal information (for example, your name, address and email address). If you wish to ask a question or use this site in anyway which requires you to submit your personal information, please get your parent or guardian to do so on your behalf.

Information Collection & Use Personal Information:

  • We collect and use personal information (including name, address, telephone number, email, Documents like Identify Proofs) to: Respond to queries or requests submitted by you.
  • Process orders or applications submitted by you.
  • Administer or otherwise carry out our obligations in relation to any agreement you have with us anticipate and resolve problems with any goods or services supplied to you.
  • Create products or services that may meet your needs.

    • Except as set out in this Privacy Policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers etc.

    Non-Personal Information:

    We may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our site. We may also aggregate details which you have submitted to the site (for example, your age and the town where you live). You cannot be identified from this information, and it is only used to assist us in providing an effective service on this website. We may from time-to-time supply third parties with this non-personal or aggregated data for uses in connection with this site.

    Information Collected While Using the Application:

    While using our application, in order to provide features of our application, we may collect, with Your prior permission:

  • Information regarding your location.
  • Information regarding device number.
  • Information regarding Meter Reading.
  • Information regarding One Time Password.
  • Pictures and other information from your Device's camera and photo library.

    • We use this information to provide features of our Service, to improve and customize our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on your device. You can enable or disable access to this information at any time, through Your Device settings.

    Use of Your Personal Data:

    The Company May Use Personal Data for the following Purposes:

  • To provide and maintain our service, including monitoring of the usage of our Service.
  • To manage your Account: To manage your registration, as a user of the Service. The Personal Data provided can give you access to different functionalities of the Service that are available to you as a registered user.
  • For the performance of a contract: The development, compliance and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with us through the Service.
  • To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage your requests to us.
  • For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our service users is among the assets transferred.
  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing, and your experience.

    We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyse the use of our Service, to contact you.
  • For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party social media Service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with you and view your profile.
  • With Your consent: We may disclose your personal information for any other purpose with your consent.
    • We do not process sensitive personal information.

    Use of Your Personal Information Submitted to Other Websites:

    We cannot be responsible for the privacy policies and practices of other websites even if:

  • You accessed the third-party website using links from our website; or
  • You linked to our website from a third-party website.

    We recommend that you check the policy of each site you visit and contact the owner or operator of such website if you have any concerns or questions.

    • Submission of Others' Personal Information:

    From time to time this site may ask you to provide personal details of your family or friends, for example, so that we can send them details of our products and services. Before providing such information, please ensure that you have obtained their consent to their personal data being used in this way. We will not use these details in any manner which is incompatible with this privacy policy.

    Additional Information & Sharing of Information:

    From time to time, we would like to use your personal information for purposes other than as set out in the above section. We believe that these additional uses will be of benefit to you.

    Retention of Your Personal Data:

    The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or We are legally obligated to retain this data for longer time periods.

    Transfer of Your Personal Data:

    Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

    Disclosure of Your Personal Data:

  • Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
  • Other legal requirements: The Company may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of the Company.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of Users of the Service or the public.
  • Protect against legal liability.
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    Use of Cookies:

    We may store some information (commonly known as a "cookie") on your computer when you look at our site. We are able to read these cookies for information purposes when you revisit our website. The type of information we collect as a result of a cookie being accepted by you is specific to your PC and includes the IP address, the date and time the PC visited the website, what parts of our website were looked at and whether the web pages requested were delivered successfully. This information is anonymous; it represents a computer rather than a person. We use the cookie information to improve our knowledge of the use of our website and to enable us to be able to ascertain whether the website is operating at an optimal level. This allows us to enhance our web offerings to you and to provide an enjoyable and an innovative online experience. You can erase or block this information by changing the settings on your computer (please refer to your help screens or manuals). If you do erase or block this information you may not be able to utilise some features of the site.

    Data Security:

    We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

    Do We Receive Any Information From Third Parties:

    We do not receive any personal information from third parties.

    what situations and with which parties do we share personal information?

    We may share information in specific situations and with specific third parties.

    Deletion Policy:

    You may review or terminate your account at any time.

    Withdrawing Your Consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section " Privacy Point of Contact or A Mechanism to Submit Inquiries" below.

    Change in Privacy Policy

    From time to time, we may make changes to this Privacy Policy. If we make any substantial changes to this Privacy Policy and the way in which we use your personal data, we will post these changes on this page and will do our best to notify you of any significant changes. Please check our Privacy Policy on a regular basis.

    Privacy Point of Contact or A Mechanism to Submit Inquiries

    Anyone can contact to our registered email id: info@bgcl.co.in , bgclkolkata@gmail.com and customer care number: 7449 600 600 which is mentioned on the website.

    Office Address:
    1st Floor, Block A, Finance Centre, CBD, Action Area – II B,Newtown, North 24 Parganas, Kolkata, West Bengal, India. Pin: 700161